A BOURNEMOUTH hotel which provides specialist holidays for people with cancer, is celebrating receiving a Recognition of Excellence Award for the third year running, based on the high opinion of its guests.

The Grove Hotel in East Cliff, which is run by charity Macmillan Caring Locally, was granted the award by HotelsCombined for 2020 after achieving the highest standards of customer satisfaction.

The hotel received 200 online reviews, resulting in an impressive overall score of 10 out of 10 on the HotelsCombined website.

Manager of The Grove Hotel Brenden Howard said: “We are delighted to receive this award for the third year in a row, especially because it is based on the reviews and opinions of our guests – the people who matter most to The Grove.

“We will always do everything we can to ensure a stay with us is a positive experience, and to hear that we are getting it right year-on-year means everything to us.”

The Grove is a unique hotel providing holidays for people with cancer and other life-threatening conditions. The hotel has a qualified nurse on duty who is available for support and understands the difficulties that guests may be having.

The hotel has won numerous awards throughout their history, including a Silver in the Best Small Hotel category at The Dorset Tourism Awards and The HotelsCombined Stellar Stays Property Award.

HotelsCombined looked at data from millions of guest reviews for a wide range of accommodation within the United Kingdom, using its own strict set of criteria such as the quality and consistency of reviews, the absence of recurring or unresolved issues with customers, and the popularity of the property.

The hotel price comparison website found The Grove Hotel consistently produced a high satisfaction rating – resulting in it awarding the hotel its top rating.

The Grove now stands among an elite of outstanding accommodation providers in the UK.

For more information on The Grove Hotel, visit: http://www.thegrovebournemouth.co.uk/.